LBI beach house pool
Issue and correspondence record for Jersey Pools & Spas, Inc.
Jersey Pools placed a fill hose in the pool on Wednesday, July 22, 2026 at 10:30 in the morning. When the owner arrived Thursday night, July 23, the hose was still running and overflowing into the bay. No one from Jersey Pools returned to shut it off or check on it. Estimated volume is approximately 20,000 gallons. Remediation for the water loss is unresolved.
The longest running item. Water loss traced first to a suspected check valve, then in April 2026 to a failed solenoid that Jersey Pools replaced. The pool is still losing water and the owner is filling by hose, which led directly to the July 2026 incident.
Owner arrived to find the hose still running and overflowing into the bay, roughly 35 hours after it was placed. Pool also found low on salt with a very dirty filter. No one from Jersey Pools had returned to check the hose. Estimated water volume approximately 20,000 gallons.
Jersey Pools placed a fill hose in the pool and left. This was the manual workaround for the non-functioning autofill.
Owner asked, 'how did you make out on the autofill?' No response received. This remains the open item.
Owner replied, 'Sounds good, thanks.'
Brendan replied, 'I recall there being an issue but i don't recall what. I will reach out to Shane and circle back next week if that's alright with you.' The work he could not recall had been completed and billed by his own technicians ten weeks earlier.
Owner wrote that the autofill appears to be off, could not recall what the original issue was, and reported the pool lost about an inch in five days while fully covered. Owner was filling by hose and asked for an automated solution, or at minimum a timer that kills the fill after about four hours.
Owner confirmed payment sent by check for invoice 237707-1. Jessica acknowledged receipt.
Technician notes: 'Replaced solenoid, bad glue joint, re plumbed. Left auto fill on.' This is the only written record of a completed autofill repair.
Technician notes: 'Replaced 4 accent lights, set up Omni Direct. Auto fill solenoid isn't shutting, fill water bypassing Valve, Shut off supply.' First time the solenoid is named in writing as the failing component.
Technician notes from Robert Falkenstein and Gray Sabo: '3 of 4 accent lights are out. Pool deep end works. Water is below the skimmers, auto fill supply is off inside.' The autofill was still shut off at opening, consistent with where the 2025 threads left it.
Owner asked someone to stop by and turn the autofill off, having switched it on and not wanting it running continuously. The thread then went silent for nine months.
After Jamie Wagner confirmed the October 13 closing, the owner asked three separate times whether the autofill had been fixed, including one message stating it was the fourth time asking. No answer appears in the thread.
Donna Christison asked for the pool closing date because she did not want to shut off the irrigation system if the pool autofill is tied into it. Owner replied September 7 that the pool would be closed the week of October 13.
Owner asked whether Shane had repaired the auto leveler, noting water was near the bottom of the skimmer, and said he would turn it on and off manually in the meantime. Brendan replied that Shane had looked at the autofill that morning and they would circle back the next day. No circle back appears by email.
Another follow-up asking where things stood with Shane and Bill. No reply.
Owner reported water still pouring down the back of the pool whenever the auto leveler is on, noted that a technician had turned it back on after the owner had shut it off, and pointed out that the same problem the prior year produced a water bill of over 100,000 gallons.
Owner accepted the return to Thursday service, then followed up twice asking whether Shane and Bill had resolved the autofill valve issue and whether Steve had an autocover timeline. No reply on the thread.
Brendan said the technicians believe the autofill check valve is leaking, so pool water is backflowing out of the pool into the autofill, which was dropping the salt level. He said Shane and Bill were working to address it and told the owner to ignore the alarm. He also offered Thursdays back and said he would chase Steve on the autocover replacement.
Owner noticed the pool level dropping and asked whether a valve should be open. Brendan Craig replied that Bill had shut the autofill off because water was backflowing from the pool into the supply line and causing water loss, and that Jersey Pools had a work order in to install a check valve to prevent it. No record exists that this check valve was ever installed.
Low salt has twice coincided with autofill water loss. Jersey Pools technicians made that connection themselves in June 2025. The same pairing is present again in July 2026.
Owner asked Jersey Pools to send someone to adjust the salt. No reply received.
Pool found low on salt during the Thursday night visit, alongside the running hose and dirty filter.
Brendan attributed the continuous low salt alarm to the leaking autofill check valve back-flowing pool water, which diluted and dropped the salt level. He advised ignoring the alarm.
Owner reported a low salt alarm that had been running for weeks and asked what it meant. In the same message the owner objected to the service day being moved from Friday to Tuesday without notice.
The filter was found very dirty during a site visit and does not appear to be cleaned as part of the weekly service. Confirmation of what weekly service actually covers is outstanding.
Owner sent a consolidated message covering the dirty filter, the low salt, and the unanswered autofill follow-up, and asked for confirmation that filter cleaning is part of the weekly service.
Filter observed very dirty on the Thursday night visit and did not appear to have been cleaned.
Two 2026 invoices carry the technician notes that document the autofill repair. Both are paid.
Service dates April 15 and 16, 2026. Line items include a Jandy one inch plastic solenoid valve, 24V with flow control, at $246.33; a standard service call at $135.00 offset by a $135.00 customer appreciation discount; installation labor for a technician and helper, two at $247.50 totaling $495.00, which covers the light replacement as well; and four Hayward ColorLogic 320 accent LEDs at $650.99 each totaling $2,603.96. Paid by check, confirmed April 21, 2026.
Brushed cover, removed winter plugs, started system, tested equipment, added chemicals. Notes record water below the skimmers and the auto fill supply off inside.
| Name | Role | |
|---|---|---|
| Jamie Wagner | Service Administrator | jamie.w@jerseypools1.com |
| Brendan Craig | Manager | brendan.c@jerseypools1.com |
| Jessica McElvane | Billing and invoices | jessica.m@jerseypools1.com |
| Steve Heicklen | Masonry and tile, handled separately | steve.h@jerseypools1.com |
| Shane, Bill, Robert Falkenstein, Gray Sabo | Field technicians | n/a |
| Donna Christison, A.R. Aitken Builders | Property management, irrigation coordination | service@araitken.com |